Thank you for shopping at CortezOfficialStore. We hope you love your purchase, but if you are not entirely satisfied, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with tags attached.
To initiate a return, please contact our customer support team at admin@cortezofficialstore.com with your order number and details of the item(s) you wish to return. We will provide you with further instructions on how to proceed.
Please note:
- You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
- If your return is rejected (e.g., item does not meet return criteria), we will contact you with an explanation and return options.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to availability. We will provide you with instructions on how to return the original item and process the exchange.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
We are here to assist you and ensure you have a positive shopping experience at CortezOfficialStore.