FREQUENTLY ASKED QUESTIONS
At CortezOfficialStore, we offer worldwide shipping. Orders are typically processed within 1-3 business days. Once shipped, domestic orders within UK usually arrive within 3-7 business days. International delivery times vary depending on the destination but generally range from 7-21 business days. We provide tracking information for all orders so you can monitor the status of your shipment.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your package on our website or through our shipping carrier’s website.
We want you to be completely satisfied with your purchase from CortezOfficialStore. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please note that items must be unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Returns & Exchanges page.
Yes, we take pride in offering only authentic Cortez brand products sourced directly from authorized distributors. We guarantee the authenticity of every item sold on our website.
You can reach our customer support team via email at admin@cortezofficialstore.com or through our Contact Us page on the website. We are here to assist you with any questions, concerns, or feedback you may have regarding your shopping experience with us.